Last Updated: August 16, 2026
These Terms & Conditions govern your use of the Awan Travel & Tourism website and the travel, transportation, chauffeur, tourism and related services provided by us. By using our website, requesting a quotation or booking a service, you agree to these Terms & Conditions.
Awan Travel & Tourism provides travel and tourism-related services, which may include:
Service availability, vehicle types, pricing and other arrangements may vary depending on the requested service, date, location and availability.
A booking is considered confirmed only after Awan Travel & Tourism has accepted the booking and, where applicable, received the required payment or deposit.
Customers are responsible for providing accurate information, including:
Awan Travel & Tourism is not responsible for delays, additional charges or service difficulties resulting from incorrect or incomplete information provided by the customer.
Prices provided through the website, telephone, WhatsApp, email or other communication channels may be subject to the specific details of the requested journey.
A quotation may depend on factors including distance, travel duration, vehicle type, number of passengers, waiting time, additional stops, tolls, parking and other applicable charges.
Unless specifically stated otherwise, a quotation does not automatically include additional services or expenses that were not part of the original booking.
Payment requirements will be communicated to the customer before confirmation of the applicable service.
Depending on the booking, payment may be required in advance, partially in advance or at the time of service.
Customers are responsible for ensuring that payments are completed according to the agreed booking terms.
Customers should contact Awan Travel & Tourism as early as possible if they need to cancel or modify a booking.
Cancellation charges, refund eligibility or rescheduling conditions may depend on:
Any applicable cancellation or refund conditions will be communicated at the time of booking.
For airport transfer bookings, customers should provide accurate flight information where requested.
Customers should notify us as soon as possible about flight changes, cancellations or significant delays.
Airport pickup arrangements may be affected by flight delays, airport regulations, traffic conditions, security procedures or other circumstances beyond our control.
Additional waiting charges may apply where applicable and where the agreed waiting period has been exceeded.
Chauffeur services are provided according to the agreed booking period, route and vehicle arrangement.
Additional charges may apply if the customer requests additional hours, destinations, stops, waiting time or changes to the original itinerary.
The chauffeur may refuse requests that are unsafe, unlawful or outside the agreed service arrangement.
Passengers are expected to behave respectfully toward drivers, vehicles and other passengers.
Customers must not:
Customers may be responsible for reasonable costs resulting from damage caused by them or members of their group.
Customers are responsible for ensuring that their luggage can safely fit within the selected vehicle.
The amount of luggage that can be transported depends on the vehicle type and passenger capacity.
Customers should inform us in advance about unusually large, heavy or special luggage requirements.
Awan Travel & Tourism cannot guarantee transportation of luggage that exceeds the available vehicle capacity.
Customers travelling with children should inform us of any specific requirements when making a booking.
Where child seats or other special arrangements are legally required or requested, availability should be confirmed in advance.
Customers should provide details of mobility requirements, accessibility needs or other special travel requirements before booking so that appropriate arrangements can be considered.
The vehicle shown or discussed during the enquiry may be subject to availability.
Where necessary, Awan Travel & Tourism may provide an alternative vehicle of a similar category or suitable capacity.
We will make reasonable efforts to ensure that any replacement vehicle is appropriate for the customer's booking requirements.
Travel times can be affected by traffic, road closures, accidents, weather, airport procedures, public events, government restrictions and other circumstances beyond our reasonable control.
While we aim to provide punctual service, Awan Travel & Tourism does not guarantee an exact arrival time where circumstances outside our control cause delays.
Customers travelling to an airport should allow sufficient time for traffic, check-in, security and other airport procedures.
Some travel arrangements may involve third-party transportation providers, hotels, attractions, booking platforms or other service providers.
Where third-party services are involved, their own terms and conditions may also apply.
Awan Travel & Tourism will make reasonable efforts to work with reliable service providers but may not be responsible for circumstances directly caused by an independent third party.
We make reasonable efforts to keep the information on our website accurate and up to date.
However, service availability, prices, vehicle information, destinations, operating arrangements and other details may change without prior notice.
Website content should not be considered a guarantee that a particular service or vehicle will always be available.
You agree to use our website only for lawful purposes.
You must not:
We reserve the right to restrict access to users who misuse the website.
Unless otherwise stated, the content of the Awan Travel & Tourism website, including text, graphics, images, logos, branding, design elements and other materials, belongs to or is licensed to Awan Travel & Tourism.
You may not reproduce, copy, modify, distribute or commercially use our website content without prior written permission.
Awan Travel & Tourism will make reasonable efforts to provide services professionally and safely.
However, to the extent permitted by applicable law, we are not responsible for losses, delays or inconvenience arising from circumstances beyond our reasonable control.
This may include traffic conditions, weather, road closures, accidents, airport delays, government restrictions, third-party failures or other unforeseen circumstances.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
Personal information provided during enquiries and bookings may be processed in accordance with our Privacy Policy.
Customers should review our Privacy Policy to understand how personal information may be collected, used and protected.
If you experience an issue with our service, please contact Awan Travel & Tourism as soon as reasonably possible.
We will review the matter and make reasonable efforts to resolve legitimate complaints fairly and promptly.
Awan Travel & Tourism may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, subject to the jurisdiction applicable to Awan Travel & Tourism and the relevant service.
If you have any questions regarding these Terms & Conditions, please contact us:
Awan Travel & Tourism
Phone: [Your Phone Number]
WhatsApp: [Your WhatsApp Number]
Email: [Your Email Address]
Address: [Your UAE Business Address]
“Travel comfortably. Travel confidently. Travel with Awan.”
By booking with Awan Travel & Tourism, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
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